Terms of Use

The Important Information and Terms of Use will be periodically updated. Masterplan Lending Advisors is a trading name of www.masterplanlondon.com and is committed to maintaining, protecting and respecting your privacy.

The contents of this website are communicated by Masterplan Lending Advisors.

Registered Office: 31 Coleshill Street, Sutton Coldfield, England, B72 1SD.

Registered number: 746267

Introduction

Welcome to the Masterplan Lending Advisors website, which is accessible via your computer or your portable hand-held device. The website is provided by us to you as the user of our website.

Risk warnings

The pages on this website have been prepared by Masterplan Lending Advisors for the general interest of readers. Nothing herein constitutes advice to undertake a transaction, and professional advice should be taken on specific issues and before any course of action is pursued. The value of any investment and the income from it is not guaranteed and can fall as well as rise, so that you may not realise the amount originally invested. If we select or recommend a particular investment strategy or model for one client, it does not imply that it is suitable for any other client.

Past performance is not a reliable indicator of future performance. Investors should remember that the value of an investment and the income received from an investment can go down as well as up, and they may not get back the amount they invested. Changes in exchange rates or taxation may have an adverse effect on the price, value or income of the investments. Investment returns may be constrained by charges levied and inflation may reduce the value of investments.

Residence

The pages on this site are prepared and issued in the United Kingdom and are intended for the information of United Kingdom residents only. In particular, the information on this site is not for distribution and does not constitute an offer to sell or the solicitation of any offer to buy any securities.

General

While Masterplan Lending Advisors has taken all reasonable care to ensure that the information contained within the pages of this site is accurate and complies with the relevant United Kingdom legislation and regulations as at the date of issue, no liability can be accepted for any errors or omissions, or for this information becoming out of date.

Masterplan Lending Advisors accepts no responsibility for information contained in any other sites which can be accessed by hypertext link from these pages or for these sites not being available at all times. Please note that when you click on any external site hypertext link, you will leave the Masterplan Lending Advisors website with its associated regulatory protections. Masterplan Lending Advisors reserves the right to suspend or withdraw access to the pages of this site without notice at any time and accepts no responsibility for these pages not being available at all times.

Data Protection

We take your privacy seriously and we are committed to collecting and using your information fairly and in accordance with the requirements of the General Data Protection Regulation. Details about how we collect and use your personal information can be found in our Privacy Notice.

Copyright and trademark

Copyright 2022 Masterplan Lending Advisors. All rights reserved. Copyright in the pages of this website, in the screens displaying the pages and in the information and material contained therein and their arrangement is owned by Masterplan Lending Advisors, unless otherwise indicated. Reproduction of these pages in whole or in part without the prior written consent of Masterplan Lending Advisors is strictly prohibited unless for private, non-commercial viewing purposes.

Whilst Masterplan Lending Advisors seeks to ensure that the information on this website is accurate and complete Masterplan Lending Advisors does not accept any liability arising from any inaccuracy or omission in or the use of or reliance on the information on this site. You are advised to verify the accuracy of any information before relying on it.

Complaints

Masterplan Lending Advisors is committed to ensure that we treat our clients fairly. If you are dissatisfied with any aspect of the service you receive from us then we would like to hear from you. This will give us the opportunity to put matters right and to improve the service we provide to all our clients. In the first instance please contact your Masterplan Lending Advisors Adviser where applicable by email, telephone or letter.
Alternatively, you can write to our Compliance Officer at:

31 Coleshill Street, Sutton Coldfield, England, B72 1SD.
Tel: 020 7268 4825

When you do contact us to make a complaint please make sure you provide us with the following information:
  • Your full name, address, account details and your telephone number
  • A full description of your complaint and what you want us to do to resolve your complaint
  • Copies of any relevant documentation you wish us to consider as part of the complaint investigation
We aim to resolve all complaints as quickly as possible so please provide us with all the information needed to allow us to investigate your complaint. In the United Kingdom, you may also have the right to complain to the Financial Ombudsman Service if you are a natural person and you are unhappy with how we deal with your complaint. If you are a business (in particular a small business) you may also be eligible to complain to the Financial Ombudsman Service.
You can obtain a copy of the Financial Ombudsman Service explanatory leaflet from us or directly from the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
E-mail: complaint.info@financial-ombudsman.org.uk

Email

Please note there is no guarantee that any email sent will be received by us, or that the contents of any such email will remain private during internet transmission. If you have any such concerns, you may prefer to telephone or write to us instead.

Downloads and links

Please note that any content and associated formats is downloaded at your risk. Masterplan Lending Advisors does not warrant the suitability of any such content items which is downloaded and accepts no liability for any problems with your computer which may arise as a result. If you are in any doubt as to the suitability of downloaded content for your computer, it is recommended that you obtain specialist advice before downloading.

On this website you may be offered automatic links to other sites which we hope you will be interested in. Masterplan Lending Advisors does not accept any responsibility for the content of those websites, the owners of which do not necessarily have any link, commercial or otherwise, with Masterplan Lending Advisors.

Cookies

Most websites use “cookies” to identify users and improve their browsing experience. Cookies are small text files that are downloaded on to a user’s device by websites that the user visits. Masterplan Lending Advisors uses cookies to provide you with a better online experience and, in particular, to tell us how and when pages of our websites are visited, what our visitors’ technology preferences are and whether our websites function properly. To find out more about the cookies that we use, their purpose and how you can manage them, please visit our Cookies page.